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At db1888, we want you to know exactly what happens to your personal information when you open an account and use our platform. This policy covers what we collect, how we use it, and what choices you have — including how to reach us if something needs to change. Access to our platform depends on your local law and eligible regions.
When you create an account with db1888, we collect the information you submit during registration — your name, contact details, and the payment method you choose to fund your wallet. For Bangladesh accounts, that commonly means a bKash mobile number or a Bank Transfer record tied to your bank. We use this information to verify your identity, process your deposits and withdrawals, and keep your account secure. We also collect technical data automatically: your device type, browser, IP address, and session activity. This helps us detect unusual login behaviour and keep your account available on mobile without interruption. We do not sell your personal data to third parties. Information is shared only where necessary to process a transaction — for example, passing a bKash reference to confirm a deposit — or where required by applicable law. Any third party we work with handles your data under terms consistent with this policy. You have the right to ask what data we hold, request a correction if something is wrong, and contact us to raise a question about how your information is used. All requests go through our support route. This policy applies to the db1888 website and its account services. It does not extend to external websites you may reach through links on our pages.
Understanding the boundary of this policy helps you know which parts of your experience it governs and where a third-party service takes over.
This policy covers everything that happens once you log in — your profile details, wallet balance, transaction history, and the security settings tied to your db1888 account. Changes you make inside the account area fall within its scope.
Deposits and withdrawals processed through bKash or Bank Transfer generate a record in your account. We retain that record as required and use it only to reconcile your wallet and respond to any dispute you raise through support.
When you browse our game lobby, sport markets, or promotional pages without being logged in, we collect only anonymous session data. No personal profile is built from unauthenticated browsing alone.
Payment gateways, game content providers, and any external link you follow operate under their own privacy terms. Once you leave our platform or hand off a payment to a third-party processor, this policy does not govern how that service handles your data.
Your information does not have to stay static. If your registered mobile number changes or a bKash number linked to your wallet becomes outdated, you can update it through the account settings page — locate the profile section and follow the fields shown there. If you believe a record in your transaction history is incorrect, our support team can review it with you directly. You can also ask us to confirm what personal data we hold against your account. Send the request through our published support route and we will respond with a summary. If you want certain data corrected or have a question about how it is used, the same route applies. For requests related to account closure and data retention after closure, our support team can explain what is kept, for how long, and why. We aim to handle every request clearly and without unnecessary delay, though response times depend on volume.
Log in and open the account section to see your registered details and transaction history. Everything tied to your wallet — bKash deposits, Bank Transfer entries — is listed there for your reference.
Use the profile settings inside your account to update contact details or payment information. If a field is locked and needs manual correction, contact support with the change you need and your account reference.
If you have a question about what we hold or how it is used, write to our support team through the published contact route. We will confirm what data exists against your account and what it is used for.
For matters that go beyond self-service — such as a dispute over a transaction record or a question about retention after account closure — our support team handles these directly and will walk you through the steps.
If you have a question about your data or need to make a formal request, use one of the contact routes below. We do not publish channels or hours we cannot verify, so the options here reflect what is actually available on the site.
Open the chat widget on the db1888 site while logged in to raise a data or privacy question directly with the support team.
Send your request to the support email address published in the Help section of your account. Include your account reference so we can locate your records without delay.
The Help section inside your account lists current contact options and any updates to available support routes. Check there first if you are unsure which channel to use.
Our approach to data handling is built around keeping your information accurate, accessible to you, and secure from unauthorised access.
We use session cookies to keep you logged in and functional cookies to remember your preferences. We do not use third-party advertising cookies to build a profile of your browsing outside db1888. You can manage cookie settings through your browser at any time.
Your account is protected by password authentication and session monitoring. If we detect an unusual login — a new device or an unfamiliar location — our system flags it. Keep your registered mobile number current so any verification step reaches you without delay.
We keep your account data for as long as your account is active and for the period required after closure under applicable rules. Transaction records tied to bKash or Bank Transfer are retained to support dispute resolution and compliance requirements.
When this policy changes, we update the version on this page. Continued use of your account after a posted update means you have had the opportunity to review the new terms. For material changes, we may also send a notice to your registered contact.
Below are questions about your data rights and how this policy works in practice.
We collect the details you enter at registration — name, contact information, and payment method. For Bangladesh accounts this typically includes a bKash mobile number or Bank Transfer details. We also collect device and session data automatically to keep your account secure.
Yes. Log in and open the account section to review your profile and transaction history. For a full summary of what we hold, contact our support team through the published route and we will confirm the records tied to your account.
Update contact details and payment information directly from the profile settings inside your account. If a field requires manual correction or is locked, contact support with your account reference and the change you need, and the team will handle it from there.
We share data only where necessary to process your transaction — for example, passing a bKash reference to confirm a deposit — or where law requires it. We do not sell personal data. Third parties we work with handle your information under terms consistent with this policy.
We retain certain records after closure as required by applicable rules. Transaction records linked to bKash or Bank Transfer are kept for dispute resolution and compliance purposes. Contact support for detail on what is retained and for how long in your specific case.
Use the live chat or support email published in the Help section of your account. Include your account reference with any formal request. Access to the platform and how your data is handled depends on your local law and eligible regions — our team can clarify what applies to your account.